Achieve Lasting Process Improvement: Reach Six Sigma Goals Without the Pain

Front Cover
Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.

The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.

*Presents a step-by-step approach to effective process improvement
*Offers more than 200 tips and guidelines
*Addresses specific problems and issues, outlining common faults and lessons learned
 

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Contents

Define The New Business Processes
59
Plan For Process Implementation
131
Implement And Sustain Process Improvement
173
Deal With Specific Issues
225
The Magic Crossreference
263
Improvement Tables
267
References
273
Web Sites
275
Index
277
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