Achieve Lasting Process Improvement: Reach Six Sigma Goals Without the Pain
Although new process improvement methods have been developed and implemented over the past few decades, surveys indicate that many of these methods fail outright, are disappointing, cannot be sustained, or cannot be replicated by other organizations. Achieve Lasting Process Improvement provides a commonsense, jargon-free, proven method of improving business processes regardless of the size, location, and nature of the organization. It presents a step-by-step approach and offers more than 200 specific tips and guidelines as well as addressing specific issues and problems. These have been gathered from organizations of many sizes in many different countries that have achieved lasting benefits and success. This book enables the reader to: · Establish sustained and lasting process improvement. · Achieve the results of Six Sigma without the pain and expense. · Implement process improvement without risking business. · Motivate employees to participate and contribute to process improvement. · Achieve measurable, scalable, and flexible business processes. · Address individual business, work, management, cultural, and political issues. Answers questions such as: · How do you define the long-term direction for a business process? · How do you select which processes to improve? · How do you measure business processes? · How do you define a successful implementation strategy and project plan for process improvement? · How do you employ technology and automation successfully? · How should you involve upper management in process improvement? · How do you gain support, involvement, and commitment of employees? · How do you maintain a business process over time? · How do you sustain the benefits and change that you have implemented?
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action teams addressed alternative analysis approach architecture areas ASC MANUFACTURING assessment automation beneﬁts business objectives business processes chapter consider create current processes data conversion Deﬁne departments detect develop e-business e—business employees end products Enterprise Resource Planning evaluation example factors Figure ﬁles ﬁnd ﬁrms ﬁrst ﬁt focus Future process changes goals Hetsun identiﬁed identify implementation plan improvement implementation strategy improvement tables infrastructure interface involved Kosal Bank lessons learned Let’s long-term process major measurement ment method opportunities organization overall performance POLITICAL OBJECTIVES potential Prevention problems procedures Process group versus process improvement effort process plan Process steps processes and transactions project management prototype provement Quick Wins road map scorecard selected shadow systems Six Sigma spider chart supervisors suppliers systems and technology tasks team members testing Total quality management transaction analysis Transactions versus vision work.This workarounds