Achieve total quality
Quality is more than just a buzzword for businesses in the '90s. Today, total quality is recognized as absolutely essential for maintaining competitive strength--no matter what the market. This highly practical guide now shows directors and senior managers how to devise and implement viable total-quality strategic plans throughout a company.
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What is Total Quality?
Total Quality success stories 1
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achieved analysis applied approach attribute data audit average Baldrige Award become benchmarking cent chapter chart competitive competitor Control Circle activities cost of poor defects Deming Award directors Dr Juran effect Electrolux employees engineering example fact failure Figure goals identified implemented important industry introduce Total Quality Japanese Japanese companies JUSE Kaoru Ishikawa Komatsu Kose levels machine major manufacturing Matsuchita Refrigerator methods operations PDCA performance plant policy management poor quality Prize problem-solving problems project by project project improvement project teams QC Circles Quality Circles Quality Control Circle quality cost quality improvement quality-related costs sample statistical process control success suggestion schemes supplier tackle Taylorism techniques theory third party assessment Total Productive Maintenance Total Quality activities Total Quality Control Total Quality Management Total Quality programme Toyota United Kingdom Variable data Walter Shewhart West western companies workers workforce