Achieving Excellence in Business: A Practical Guide on the Total Quality Transformation Process

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CRC Press, Aug 2, 1991 - Technology & Engineering - 208 pages
This book identifies basic quality precepts and provides succinct guidance on the process of developing effective quality management and a total quality culture of a business. It assists managers in ensuring the long-term success of their business.
 

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Contents

Introduction
1
QUAL1TY PRECEPTS AND QUALITY
9
Quality System Principles
19
PATHWAY TO EXCELLENCE QUAL1TY
25
Establish the Foundation
37
Establish the Structure
47
Completing the Basic Quality System
65
Living with Total Quality
71
Human Resource Management
100
Marketing
107
Process Management
113
Financial and Accounting 1nformation
121
APPEND1XES EXAMPLES
127
lf Annual Strategic Plans
141
1H Policies and Programs Description Manual 1nterim
147
1V Procedure System and Control and Procedure Writers
155

Communities of Excellence
78
Table of Contents
85
Quality Assessment Assurancel
91
Quality Concerns and Corrective Action Procedurel
173
Bibliography
183
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