Achieving Excellence in Business: A Practical Guide on the Total Quality Transformation Process

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CRC Press, Aug 2, 1991 - Technology & Engineering - 208 pages
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Contents

Introduction
1
PATHWAY TO EXCELLENCE QUAL1TY
3
QUAL1TY PRECEPTS AND QUALITY
9
Quality System Principles
19
PROCESSl
25
Establish the Foundation
37
Establish the Structure
47
Completing the Basic Quality System
65
Communities of Excellence
78
APPENDtXES EXAMPLES
127
Annual Strategic Plans
141
1ll Policies and Programs Description Manual 1nterim
147
1V Procedure System and Control and Procedure Writers
155
Quality Concerns and Corrective Action Procedurel
173
Bibliography
183
Copyright

Living with Total Quality
71

Common terms and phrases

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