The Differences Between Bs 15000 and ISO/Iec 20000

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BSI British Standards Institution, Jan 19, 2006 - Business & Economics - 124 pages
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Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
 

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Contents

Foreword
1
What difference does it make?
7
BS 15000 and ISOIEC 20000 Part 1
13
Comparison of Parts 1 and 2
23
Coding of changes
29
Detailed changes to Part 2
73
Appendix A Bibliography and further information
121
Copyright

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About the author (2006)

Jenny Dugmore

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