The Differences Between Bs 15000 and Iso/Iec 20000
BSI British Standards Institution, 2006 - Business & Economics - 124 pages
Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
What people are saying - Write a review
We haven't found any reviews in the usual places.
What difference does it make?
BS 15000 and ISOIEC 20000 Part 1
Comparison of Parts 1 and 2
Coding of changes
Detailed changes to Part 2
Appendix A Bibliography and further information
4.3 Monitoring accurate configuration information Achieving ISO/IEC 20000 aligning best practice Budgeting and accounting business needs Business relationship management Capacity management change management process change to requirements changed services Clarification from standardization Clause heading number CMDB code of practice configuration item Configuration management context continuity and availability d i t R e c deleted differences continued e c R e q e q Table ensure that agreed F o r m heading number change implementing service management Information security management international standard ISO formatting ISO/IEC formatting ISO/IEC JTC 1/SC ITIL level agreement SLA management system measuring and reviewing o r m E d i t Planning and implementing policies Relationship processes reviewing Check scope service improvement plan service level agreement Service level management service management objectives service management plan service management processes service provider service quality Service reporting services Objective standardization of terms Subclause heading number