Achieving Quality Improvement: A Practical Guide

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CRC Press, May 15, 1995 - Business & Economics - 240 pages
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Achieving Quality Improvement follows a quality management consultant "in action" through visits to four client companies that request advice. The consultant begins by discussing quality improvement in the context of Total Quality Management (TQM), then visits a chemical manufacturing company, a food and drink can company, a water company, and an engineering company to discuss aspects of quality improvement related to process capability, customer requirements, and precision of test methods.
 

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Contents

Can we satisfy the customers?
21
Control charts with highvalue products
38
Control charts with lowvalue products
56
Control charts for many heads or short runs
77
Cusums and training
104
Company culture and techniques for improvement
122
Reducing variability
145
Planned experiments for quality improvement
173
Achieving quality improvement
204
Useful procedures
220
Useful statistical tables
226
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