Achieving Quality Improvement: A Practical Guide
Achieving Quality Improvement follows a quality management consultant "in action" through visits to four client companies that request advice. The consultant begins by discussing quality improvement in the context of Total Quality Management (TQM), then visits a chemical manufacturing company, a food and drink can company, a water company, and an engineering company to discuss aspects of quality improvement related to process capability, customer requirements, and precision of test methods.
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Can we satisfy the customers?
Control charts with highvalue products
Control charts with lowvalue products
Control charts for many heads or short runs
Cusums and training
Company culture and techniques for improvement
Planned experiments for quality improvement
Achieving quality improvement
Useful statistical tables
action lines analysis answer asks batch Bevel angle Bill Johnson capability index causes centre line Chapter check sheet Clearly clients column control charts course culture cusum chart Dave Smith Deming difference chart discuss dot plot Edward Sutherland effect employees estimate factorial experiment factors formula George Grant Graham Covey graph head histogram impurity increase individuals chart interaction Lancan learning Lubrichem mean viscosity moving mean chart moving range chart normal curve Obviously Pareto chart Perhaps procedure process capability indices Quality Analyst quality improvement Quality Manager question random variation reduce reply Roland Ron Henderson Root gap Ross Boucher rules sample scatter diagram sheet skewed stable standard deviation statistical process control subgroups suggest suppliers Table tell test method Tony Walters total quality triazone V-mask variability voltage warning lines weld strength