Achieving Quality

Front Cover
Institute of Leadership & Mana
Routledge, 2002 - Business & Economics - 120 pages
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With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

* Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
* Well-structured and easy to follow
* Fully revised and updated
 

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Contents

Quality in context
1
Standards
17
Quality control and statistics
57
Statistical process control
75
Performance checks
101
Reflect and review
107
Copyright

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