Institute of Leadership & Mana
Routledge, 2002 - Business & Economics - 120 pages
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
* Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
* Well-structured and easy to follow
* Fully revised and updated
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Quality in context
Quality control and statistics
Statistical process control
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Acceptable quality level Achieving quality Activity answers appropriate auditors batch calculated cent centimetres certificate chart completed this workbook continuous improvement control chart control limits data will lie delivery Design and development design quality deviations either side diagram disc documents ensure example expect give graph identify inputs inside the tolerance inspection instance intranet line manager look Lower tolerance limit meet millimetres minus three standard monitoring and measuring nonconforming products normal curve normal distribution number of defects organization organization’s quality output point for quality problems process capability process quality product realization quality control quality management system quality objectives quality policy quality system question range responsibility sample means Self-assessment Session set of data specific spindles spread staff stapler statistical process control sure systems standards team’s techniques three standard deviations Total Quality Management Upper tolerance limit