Achieving Successful Organizational Transformation

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Greenwood Publishing Group, 1996 - Business & Economics - 127 pages
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This book tells how two successful financial services companies, Century Companies of America and CUNA Mutual Insurance, met the challenges of a changing marketplace by tranforming themselves through joining forces. Cowritten by Century Companies' CEO, the book describes how the boards and executives of the two companies reached the conclusion that affiliation with another company was the best strategy, how they selected each other as partners, how they accomplished the integration of the two organizations, the challenges they faced in doing so, and the lessons learned in the process. Human issues, not technical ones, were the most important in determining the success of organizational transformation, as were the early identification of cultural differences and the development of strategies to integrate those differences.

The tumultuous changes that took place in the financial services industry in the early 1980s caused both companies to realize that they needed to undertake substantially different strategies than they had previously utilized. Cowritten by Century Companies' CEO, the book describes how the boards and executives of the two companies reached the conclusion that affiliation with another company was the best strategy, how they selected each other as partners, how they accomplished the integration of the two organizations, the challenges they faced in doing so, and the lessons learned in the process.

 

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Contents

An Overview
1
Human Issues in Organizational Change
7
Histories of the Companies and Descriptions of Their Preaffiliation Cultures
17
Structural Change in the Industry
31
Origins of the Affiliation
35
Evolution of the Affiliation
57
Forms of Integration in the Affiliation
75
Continuing Integration
87
Lessons Learned
103
Index
125
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About the author (1996)

DAVID A. WHITSETT is Professor of Psychology at the University of Northern Iowa. His previous books include From Management Theory to Business Sense and Scenarios of Change (Praeger, 1989).

IRVING R. BURLING is the recently retired president and chief executive officer of Century Companies of America.

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