Achieving Quality Through Continual Improvement
Take a look at the cover of this book, particularly the two images you see there. One image is of electronic components, which makes sense-quality management has been an important tool in the electronics industry for some time now. The other image however is a little more surprising. What does a short-order cook have to do with quality? The answer is simple-quality is needed everywhere, from high-tech manufacturing to pancakes. In fact, quality management is vital to the production of just about any goods, services, or information products you can imagine. This book is all about quality-how to achieve it, how to measure it, how to maintain it. In it, you'll explore all aspects of quality, from quality of goods and services to the processes that are necessary to achieve quality. Plus, this book will show you quality management in action. A series of real-life cases illustrate how theory hits the workplace, including:
* The Pancake Dilemma, in which you are asked to determine a pancake quality improvement plan
* Acme Electronics, in which you are asked to critique their new quality programs, and list some specific steps to take to improve them.
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Introduction to Quality
History of the Quality Movement
11 other sections not shown
activities American audit Baldrige Award basic building Chapter chart control charts control system cost of quality customer requirements customer satisfaction defects Deming Deming Prize discussion Display document Edwards Deming effective employees established examine example Exercises and Additional Federal Express focus function goals House of Quality impact important information systems inputs inspection involved Ishikawa Japan Japanese Juran Kaoru Ishikawa major manufacturing measure ment operating organization output peer reviews percent performance Phil Crosby procedures process improvement prod product quality product requirements production process quality concepts quality efforts Quality Function Deployment quality management Quality Planning quality problems Quality Progress quality system reengineering responsibility sample Shewhart specific standards statistical statistical quality control step strategy supplier task techniques tion tomers top management Total Quality Control total quality management workers