Achieving Quality Through Continual Improvement

Front Cover
Take a look at the cover of this book, particularly the two images you see there. One image is of electronic components, which makes sense-quality management has been an important tool in the electronics industry for some time now. The other image however is a little more surprising. What does a short-order cook have to do with quality? The answer is simple-quality is needed everywhere, from high-tech manufacturing to pancakes. In fact, quality management is vital to the production of just about any goods, services, or information products you can imagine. This book is all about quality-how to achieve it, how to measure it, how to maintain it. In it, you'll explore all aspects of quality, from quality of goods and services to the processes that are necessary to achieve quality. Plus, this book will show you quality management in action. A series of real-life cases illustrate how theory hits the workplace, including:
* The Pancake Dilemma, in which you are asked to determine a pancake quality improvement plan
* Acme Electronics, in which you are asked to critique their new quality programs, and list some specific steps to take to improve them.

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Introduction to Quality
History of the Quality Movement

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About the author (1998)

Johannes Ledolter is the John F. Murray Professor of Management Sciences at the University of Iowa, and a Professor at the Vienna University of Economics and Business Administration. His graduate degrees are in Statistics (M.S. and Ph.D. from the University of Wisconsin, and M.S. from the University of Vienna). He has held visiting positions at Princeton University and Yale University. He is the author of four books: STATISTICAL METHODS FOR FORECASTING (with Bovas Abraham) published by Wiley in 1983, STATISTICS FOR ENGINEERS AND PHYSICAL SCIENTISTS (2nd edition, with Robert V. Hogg) published by Macmillan in 1991, STATISTICAL QUALITY CONTROL (with Claude W. Burrill) published by Wiley in 1999, and ACHIEVING QUALITY THROUGH CONTINUAL IMPROVEMENT (with Claude W. Burrill) published by Wiley in 1999.

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