More Than Screen Deep: Toward Every-Citizen Interfaces to the Nation's Information InfrastructureThe national information infrastructure (NII) holds the promise of connecting people of all ages and descriptionsâ€"bringing them opportunities to interact with businesses, government agencies, entertainment sources, and social networks. Whether the NII fulfills this promise for everyone depends largely on interfacesâ€"technologies by which people communicate with the computing systems of the NII. More Than Screen Deep addresses how to ensure NII access for every citizen, regardless of age, physical ability, race/ethnicity, education, ability, cognitive style, or economic level. This thoughtful document explores current issues and prioritizes research directions in creating interface technologies that accommodate every citizen's needs. The committee provides an overview of NII users, tasks, and environments and identifies the desired characteristics in every-citizen interfaces, from power and efficiency to an element of fun. The book explores:
Offering data, examples, and expert commentary, More Than Screen Deep charts a path toward enabling the broadest-possible spectrum of citizens to interact easily and effectively with the NII. This volume will be important to policymakers, information system designers and engineers, human factors professionals, and advocates for special populations. |
Contents
EXECUTIVE SUMMARY | 1 |
Introduction | 9 |
POSITION PAPERS | 17 |
Requirements for Effective EveryCitizen Interfaces | 21 |
Current Status | 71 |
Design and Evaluation | 121 |
Communication and Collaboration | 154 |
Agents and Systems Intelligence | 180 |
SpokenLanguage Technology | 279 |
Nomadicity Disability Access and the EveryCitizen | 297 |
On Functions | 307 |
Creating Interfaces Founded on Principles of Discourse | 315 |
Digital Maps | 322 |
Gathering and Integrating Information in the National | 330 |
Integrating Audiences and Users | 334 |
Resource Discovery and Resource Delivery | 354 |
Conclusions and Recommendations | 192 |
Bibliography | 198 |
Trends in HumanComputer Interaction Research | 221 |
On Interface Specifics | 243 |
Interfaces for Understanding | 252 |
Interspace and an EveryCitizen Interface to the National | 260 |
Ordinary Citizens and the National Information | 271 |
Research to Support Widespread Access to Digital | 372 |
Supporting Learning in Communities of Practice | 389 |
Electronic Access to Services for LowIncome Populations | 403 |
On Key Processes | 411 |
A Workshop Agenda and Participants | 425 |