Administrative Office Management, Complete Course

Front Cover
Cengage Learning, Apr 14, 2004 - Business & Economics - 560 pages
Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.
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Contents

Identifying Basic Concepts and Trends
2
Managing Human Resources in the Workplace
126
Practicing Leadership and Communication Skills
252
Managing Essential Administrative Services
360
Managing Workplace Systems and Technology
440
Endnotes
512
Glossary
522
Index
534
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About the author (2004)

For more than 30 years, Dr. Pattie Gibson has taught a variety of highly successful courses in computer applications and business systems to high school, community college, and university students in Arizona and overseas in West Berlin and Stuttgart, Germany. Dr. Gibson is currently an assistant professor in educational leadership at Northern Arizona University. She has written and co-authored several textbooks addressing office management and office skills as well as customer service. Dr. Gibson received her undergraduate and master's degrees from Arizona State University and her doctorate from Northern Arizona University.

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