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New systems in an old structure
Concepts and research
The banking sector
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activities administrative analysed application areas batch processing branch cash cashiers cent central centralised chain stores city banks clearing banks clerical communication companies computer systems computerised systems consequences counter terminals data-processing decision-making department stores deskilling dialogue electronic employees employment EPOS equipment example expected Federal firms functions head office Hungary increased individual industry information system information technology installed integrated introduction Japan mainframe computers managerial microelectronics networks OA machines occupations office automation office workers on-line systems operators organisational structure part-time participation personal computers personnel planning POS terminals positions possible problems processing programmes qualifications rationalisation result retail role routine secretariats secretaries service sector shop stewards skills social specialised staff strategies survey tasks technical trade unions transactions United Kingdom USDAW users women word processors workplace