Advances in Speech Recognition: Mobile Environments, Call Centers and Clinics

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Amy Neustein
Springer Science & Business Media, Sep 21, 2010 - Technology & Engineering - 369 pages
8 Reviews
Two Top Industry Leaders Speak Out Judith Markowitz When Amy asked me to co-author the foreword to her new book on advances in speech recognition, I was honored. Amy’s work has always been infused with c- ative intensity, so I knew the book would be as interesting for established speech professionals as for readers new to the speech-processing industry. The fact that I would be writing the foreward with Bill Scholz made the job even more enjoyable. Bill and I have known each other since he was at UNISYS directing projects that had a profound impact on speech-recognition tools and applications. Bill Scholz The opportunity to prepare this foreword with Judith provides me with a rare oppor- nity to collaborate with a seasoned speech professional to identify numerous signi- cant contributions to the field offered by the contributors whom Amy has recruited. Judith and I have had our eyes opened by the ideas and analyses offered by this collection of authors. Speech recognition no longer needs be relegated to the ca- gory of an experimental future technology; it is here today with sufficient capability to address the most challenging of tasks. And the point-click-type approach to GUI control is no longer sufficient, especially in the context of limitations of mode- day hand held devices. Instead, VUI and GUI are being integrated into unified multimodal solutions that are maturing into the fundamental paradigm for comput- human interaction in the future.
 

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Contents

Life ontheGo The Role of Speech Technology in Mobile Applications
3
Striking a Healthy Balance Speech Technology in the Mobile Ecosystem
19
Why Tap When You Can Talk? Designing Multimodal Interfaces for Mobile Devices that Are Effective Adaptive and S
31
Your Word is my Command Google Search by Voice A Case Study
60
Well Adjusted Using Robust and Flexible Speech Recognition Capabilities in Cleanto Noisy Mobile Environments
91
Its the Best of All Possible Worlds Leveraging Multimodality to Improve Call Center Productivity
115
How am I Doing? A New Frameworkto Effectively Measure the Performanceof Automated Customer Care Contact Centers
154
Great Expectations Making use of Callers Experiences from Everyday Life to Designa Satisfying Speechonly Inter
181
For Heavens Sake Gimme a Live Person Designing EmotionDetection Customer Care Voice Applications in Automated
190
The Truth is Out There Using Advanced Speech Analytics to Learn Why Customers Call Helpline Desks and How Effe
221
Dr MultiTask Using Speech to Build Up Electronic Medical Records While Caring for Patients
247
Hands Free Adapting the TaskTechnologyFit Model and Smart Data to Validate EndUser Acceptance of the Voice
274
Youre as Sick as You Sound Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recov
305
Cry Baby Using Spectrographic Analysis to Assess Neonatal Health Status from an Infants Cry
323
Epilog
349
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About the author (2010)

Amy Neustein, Ph.D., is a sociologist, author, and lecturer. In 1986 she founded a legal research and advocacy center in New York City, Help Us Regain the Children, to study the plight of mothers who lost custody of children. The findings of her study were published in the "Journal of Child Sexual Abuse, and have frequently been cited in the published work and lecture material of other researchers. In 1996, she received a Humanitarian Award from Mothers Against Sexual Abuse. Dr. Neustein has also published in a number of national Journals, magazines, and newspapers, and has made appearances on radio and television.

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