Adventures and experiments in online mediation in technological partnership with America Online
Section of Dispute Resolution, American Bar Association - Law - 28 pages
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11 NEGOTIATION 28 Conn alternative dispute resolution America Online American Hotline Barbie chat room chat software Cite clients communication Compuserve confidentiality conflict resolution context contract copying CPR Institute cyberspace David Post decision e-mail electronic Ethan Katsh example familiar franchiser Gallagher goal ichat implied term instant message Institute for Dispute interact Internet issues Jeffrey Krivis Kichaven Law School lawyers Legal listservs litigation located Mattel mirror world moved neutral newsgroups online activities online dispute resolution online environment online mediation online office Online Ombuds Office Online Ombudspersons participants Pepperdine University persons perspective physical place physical world practice problem programs real-time chat reimburse relationship resolve response says screen settlement Shemp Sherry Turkle space supra note sysop Talk City tion TURKLE understand Usenet Usenet newsgroups users Virtual Magistrate Project World Wide World Wide Web