After the Sale: How to Manage Product Service for Customer Satisfaction and Profit

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Solomon Press, Jan 1, 2000 - Business & Economics - 406 pages
An updated version of the authors' which explains the organizational goals of those involved in field servicing such durable products as cars, medical instruments, electrical power, telecommunications, farm equipment, and industrial plants. Written by a management consultant and a specialist in quantitative aspects of business at Pepperdine U., topics include service forecasting, personnel and motivation, maintenance technology, inventory management, service training, physical distribution, information systems, marketing, quality control, and accounting. Annotation c. Book News, Inc., Portland, OR (

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INTRODUCTION 1 More than 70 of the American gross national product and eight

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