Agency-Based Program Evaluation: Lessons From Practice

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SAGE, Dec 10, 2009 - Social Science - 365 pages
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This text aids both students and practitioners in articulating the elements of program evaluation, deepening their understanding of the contextual issues that surround and shape an evaluation. Authors Stephen A. Kapp and Gary R. Anderson offer readers details on the application of useful and accepted evaluation methods. It also shows readers how to make sound decisions in balancing techniques and strategies with the realities of the agency environment.

Key Features

  • Ethical considerations related to collecting data from service consumers and working with agency personnel
  • Strategies for accommodating cultural and ethnic differences when collecting program evaluation data
  • Techniques for engaging agency personnel and key constituents in the entire evaluation process

Accompanied by robust ancillaries

This text is accompanied by a robust companion site which you can view here.

The password-protected Instructor's Site features:

  • Sample Syllabi
  • PowerPoint Slides
  • Test Bank

The open-access Student Study Site offers:

  • Quizzes
  • Journal Articles
  • Web Resources and Activities

This text is designed for upper-level undergraduate and graduate courses in program evaluation within departments of social work, mental health, and human services. It is also a great resource for practicing professionals, supervisors, and managers.


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Introduction The Purpose of This Book
Making the Case for Program Evaluation
Steps in Program Evaluation
Review and Reflect
The Social
Cultural Competency and Program Evaluation
Using Program Logic
Group Designs and Methods
Qualitative Designs and Applications
Consumer Satisfaction
Spreading the News
Families as Evaluators
About the Authors


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About the author (2009)

Stephen A. Kapp, MSW, Ph.D. is an Associate Professor at the University of Kansas School of Social Welfare. Dr. Kapp has focused his career on agency-based program evaluation of children and family programs. He has over twenty years of experience working both externally and internally on agency evaluations. His teaching and writing efforts have focused on evaluation with an emphasis on the use of information by agency staff and giving service recipients a voice in the evaluation process. Currently, he is managing research grants that examine the service experience of young offenders in the Kansas Mental Health System.

Gary R. Anderson, MSW, PhD, is the Director of the School of Social Work, College of Social Science, at Michigan State University. He came to Michigan State University from Hunter College, City University of New York (New York, New York). At Hunter, he was a Professor and the founding Director of the National Resource Center for Permanency Planning. Dr. Anderson has written a number of books and articles on policy and practice related to children and families. His most recent book, Widening the Circle: The Practice and Evaluation of Family Group Conferencing with Children, Youths, and Their Families, was just released by NASW Press. He is the Editor of the journal CHILD WELFARE. He has had over twenty funded projects addressing aspects of child welfare, and is currently leading projects on child welfare worker recruitment and retention, and research related to alternative dispute resolution strategies. He has just completed a three-year term as a board member of the National Association of Deans and Directors of Schools of Social Work, and serves on three journal editorial review boards. He received his PhD. from the School of Social Service Administration at the University of Chicago, and MSW from the University of Michigan.

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