Agents of Change: The Manager's Guide to Planning and Leading Change Projects
Today's volatile work environment means that only the capacity to change can assure the survival of organizations. This manual covers customer-care initiatives, responding to globalization, or demands for increased financial accountability, showing what, and what not, to do.
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Measuring and Monitoring
achieve activities agreed allocation aspects assumptions behaviour Breakdown Structure budget cause change management change project change team Chapter commissioning clients communication complete conflict consultant costs critical path critical tasks deadline delegation deliverables diagram discussion doomsday events duration effective ensure environment estimate example extrinsic motivators factors feedback Figure force field analysis Gantt charts give goal going happen Henry Gantt identified impact implementation influence inputs involved issue look management style managing change measure meet motivation negotiation non-critical objectives options organisation outcome output performance person phase problem programme progress project management Quantity Surveyor relation relationship rience risk role schedule sender senior management skills specification staff stage stakeholders superchunk team members teamwork things tion traditional project management transfer of learning trying usually