Agents of Change: The Manager's Guide to Planning and Leading Change Projects

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Cengage Learning EMEA, 1998 - Business planning - 220 pages
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Today's volatile work environment means that only the capacity to change can assure the survival of organizations. This manual covers customer-care initiatives, responding to globalization, or demands for increased financial accountability, showing what, and what not, to do.
 

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Contents

Introduction
1
Chapter
7
Chapter
15
Chapter 3
25
Chapter 4
37
Chapter 6
63
Measuring and Monitoring
79
Chapter 8
97
Chapter 10
125
Chapter 11
143
Chapter 12
157
Chapter 13
171
Chapter 14
189
Last Thoughts
203
Index 229
219
Copyright

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