Agents of Change: Crossing the Post-industrial Divide
Professor Charles Heckscher, Charles C. Heckscher, Michael Maccoby, Rafael Ramirez, Pierre-Eric Tixier
Oxford University Press, 2003 - Business & Economics - 237 pages
This book focuses on the transition faced by business organizations and their stakeholders as they move from protected markets to open competition, and it explores how these changes can be facilitated by outside interveners/agents. The four authors--two from Europe and two from the United States--have worked separately as consultants with leaders of many companies and unions facing these challenges including AT & T, Lucent, Electricite de France and the Italian State Railways (Ferrovie dello Stato). The reader is thus afforded an unusual insight into the process of change in a large organization--not only close up accounts of what happened, but understanding of the relationship between the researcher/consultant and different groups within the organization: senior managers, HR people, unions, and ordinary employees. The book draws lessons from these cases and experiences on a number of different levels: lessons about the methods of intervention in large organizations; about the nature of the organizational transitions as business faces increased competition; about the pressures this places on unions and other stakeholder groups; about the differences between the US and European context; and about possible models for advancing the change process in the future. The analysis finally focuses on the larger set of forces driving all these cases: the transition to a global post-industrial economy. The experience of change in these corporations, from this perspective, illuminates the dynamics of transition between neo-corporatist stakeholder relations and a more pluralist and decentralized system emerging throughout the industrialized world. This unusual book--by a team of highly experienced researchers/consultants--will be of interest to a broad readership of academics, students, consultants, HR professionals interested in the process and management and change and contemporary trends in modern societies.
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actors agreement approach AT&T become Bell Labs Bell System build card check CFDT challenges clients collective bargaining competitive conflict consultants cooperation core corporate Craviso create customers deal decision-making develop dialogue discussions economic effect efforts employees Eric Trist experience Ferrovie Ferrovie dello Stato focus focused future Heckscher IBEW identity improve industrial initial interactive internal intervention involved issues Italy labor relations leadership Lucent Maccoby Maccoby's magic helper major managers and union meeting ment middle management move Necci negotiations neo-corporatist Normann operational organization organizational participation parties planning political position post-industrial pressure problem productivity psychoanalysis Ramirez relationships resistance role shared shift social sociodynamic stable stakeholder groups stakeholder regime strategic tion Tixier top management traditional transformation trust trying understanding union and management union leaders union-management values vision Western Electric workers workplace WPoF