Aligning performance: improving people, systems, and organizations
Achieve efficient and effective performance!
This book will help you to:
* Define performance
* Develop an improvment plan
* Implement the improvment process
* Measure and track performance
How do you define "performance"? If you're not quite sure what the definition is, how can you expect it from you employees? And how can you expect to see improvement?
What you need is a complete and concise view of what performance is, in all of its dimensions. Bridging the gap between developers and users, this book presents a common performance framework that accurately demonstrates what performance is. Once you understand the underlying concepts, you'll be able to find answers to the problems that prevent your organization from achieving efficient and effective performance at the individual, work group, process, and entire business unit level.
This book, a timely, foundational breakthrough on how performance can be improved, is your long-awaited answer to all your performance alignment questions.
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INTRODUCTION TO PERFORMANCE ALIGNMENT IN BUSINESS l
WHERE TO APPLY PERFORMANCE
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as-is behavior beneﬁts Business Sphere business unit level business unit map Chapter client needs client satisfaction conse core process map cost customer satisfaction deﬁned deﬁnition design core process efﬁcient employees engineering design core engineering design process esign example executives exist external facilitator ﬁgure ﬁnd ﬁrst ﬁsh ﬂow four levels goal Group Map human consonance human resources identiﬁed identify implementation individual level inﬂuence interventions job model kind knowledge processes Language look mance marketing matrix measure ment ness unit noise organization outputs and consequences overall performance analysis performance consultant performance improvement performance review positive Pro-ss problems produce proﬁt proforma programs project management quences question reengineering reﬂect relationship schedule senior engineer service core processes signiﬁcant skills and knowledge speciﬁc steps systematic tion to-be job typical understanding unit process viduals workers