Root Cause Analysis: A Tool for Total Quality Management

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ASQ Quality Press, Jan 1, 1993 - Business & Economics - 216 pages
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This book describes the methods and tools used to develop and implement an effective TQM program. it provides a practical explanation of root cause analysis and discusses the proactive use of analysis techniques for the prediction and prevention of problems. it emphasizes the basic concepts, various analysis techniques, and their common purpose in determining the true cause of problems.
 

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a best approach for student of TQM. U realy praizworthy Mr. wilsonShah sawar
Deputy Manager Compliance
PVTC Lahore (Pakistan)
 

Contents

ROOT CAUSE ANANLYSIS AN INTRODUCTION
1
Definition
9
Advantages
11
Linkages
15
Approach Used in This Book
17
Root Cause Analysis A Management Tool
19
Relationship to Normal Management Functions
21
Systems Approach
24
Summary
100
System Considerations
101
Facing the Facts
102
Summary
109
Change Analysis
111
Uses for Change Analysis
114
Process of Reactive Change Analysis
122
The Prospective Process
128

Root Cause Analysis and the Overall Management Process
32
Summary
34
Getting Started
35
Development and Initial Implementation
36
Pulse Points and Validation Concepts
44
Initiating Data Inputs
46
Training Personnel
56
Root Cause Analysis Techniques
59
Less Structured Approaches
61
Intuition
62
Networking
64
Experience
65
Other LessStructured Approaches
67
AdvantagesDisadvantages
69
Structured Approaches
70
Summary
72
Developing Solutions
73
Method and Process
75
Devising Solutions
79
Types of Solutions
81
Preparing Solutions
84
A Closing Story
86
Evaluating Solutions
89
The Evaluation Process
90
Methods of Evaluation
95
Closing Story
99
Summary
129
Barrier Analysis
131
Elements
133
Reactive Analysis Process
146
Prospective Barrier Analysis
150
Events And Causal Factors Analysis
151
Elements of Events and Causal Factors Analysis
154
Process of Events and Causal Factors Analysis
160
Process of Prospective Events and Causal Factors Analysis
167
Tree Diagrams Introduction
169
Symbols Used in Tree Analysis
171
Process of Reactive or Root Cause Tree Analysis
176
Process of Prospective Tree Analysis
183
Summary
185
Other Structured Root Cause Analysis Techniques
187
Management Oversight and Risk Tree Analysis MORT
189
Human Performance Evaluation System
194
Cause and Effect Fishbone Diagram
195
Other Techniques
197
Summary
198
Summary
199
Total Quality Management
200
Some Closing Thoughts
203
Suggested Reading
205
Index
209
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Page 6 - One hour of unsafe drinking water each month • No electricity, water, or heat for 8.6 hours each year • No telephone service or television transmission for nearly 10 minutes each week • Two short or long landings at O'Hare Airport each day (also New York, Los Angeles, Atlanta, etc.) • Nearly 500 incorrect surgical operations per week...
Page 5 - One hour of unsafe drinking water per month • Two unsafe landings at O'Hare Airport every day • 16,000 lost pieces of mail per hour • 20,000 incorrect drug prescriptions each year • 500 incorrect surgical operations performed each week • 50 newborn babies dropped at birth by doctors each day • 22,000 checks deducted from the wrong account each hour...
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