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54 Complaints Referred 9 Not Recorded Appendix Category of Product closed in 30 closing complaints Complaint not resolved Complaints by Nature Complaints by Type Complaints by Value Complaints Complaints Complaints Filed Complaints Percent consumer complaints Council d.f. Level days or less Defective merchandise disposition of complaints Distribution of 269 Distribution of 54 dummy variables education or recreation Effectiveness of Handling Filed in Small firm where transaction handling complaints home improvements Involved in Mediation Level of Significance Mediation Attempts monopolistic competitors MULTIVARIATE PROBIT N.S. Table Nature of Complaint Number of Complaints Number of Percent Obtained Concerning Socioeconomic Parties Involved Percent of Complaints poor workmanship probit model Product not received product or service Promptness of Closing records insufficient Referred to Complaints Referred to Small relationship was found Rhode Island Consumers Sex of Complainants significant relationship Small Claims Courts Status of Complainants sumers Transaction Occurred Type of Firm Value of Transaction