What people are saying - Write a review
We haven't found any reviews in the usual places.
CHAPTER IILITERATURE REVIEW
CHAPTER IIIHYPOTHESES AND MODEL
6 other sections not shown
acceptance of responsibility action taken action-oriented response addressed airline scenario analysis analysis of variance anchored ANOVA apologies attribution and company attribution theory behavioral intentions Causal Attribution Given causal dimensions coefficient alpha combined company crisis situation company mishaps company response company scenario company-related mishap confession of responsibility crises crisis management literature delay denial of responsibility dependent measures dependent variables drug scenario effect of causal effect of company emotions and attitudes EQS Model examined expected external Figure Fit Index Hypothesis impact impression management intention variable interaction investment intention judgments of company judgments of responsibility kurtosis locus and controllability Lonxx management response manipulation check items negative company-related incident negative event negative incident path coefficient perceived presented product recall punishment purchase intention questionnaire questions response variable responsibility judgments robust statistics Schlenker significant effect statistics structural equation model Study subjects suggested types uncontrollable verbal response vignette Wald test Weiner Zeena Airlines