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INTEGRATED DYNAMIC MODEL AND RELATED
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affect and negative better the consumers calibration sample cognitive encounter evaluation cognitive evaluation cognitive overall evaluation combination scale continuing patients Correlation Analyses Cronbach alpha customer satisfaction dental service dissertation dropout patients encounter attribution encounter satisfaction existing patients Factor Analysis Factor Pattern formation of cognitive hypotheses impact of cognitive impact of perceived improvement scale integrated dynamic model intention and repatronage Journal of Marketing length of patronage longitudinal study main effect negative affect negative encounter affect negative overall affect overall satisfaction overall service evaluation path coefficients patient-calibration sample patronage history patronage intention perceived relationship pilot study positive affect positive encounter affect positive overall affect prior cognitive overall prior negative overall prior positive overall RAW variables regression analysis relationship marketing repatronage behavior responses satisfaction and perceived service encounter experience service provider service quality shown in Table structural equation modeling student dentists Survey treatment UI Dental Clinics UIDC validation sample