An Introduction to Quality Management and Engineering: Based on the American Society for Quality's Certified Quality Engineer Body of Knowledge, Volume 1
Prentice Hall, 1999 - Technology & Engineering - 235 pages
This book/CD-ROM package provides 1) comprehensive coverage -- at an introductory level -- of the entire quality engineering body of knowledge as defined by ASQ, 2) extensive references to specialized resources which provide significantly more depth of coverage, 3) integrative cases in which readers can apply material to simulated "real world" situations, and 4) a computerized testing program (with substantive feedback) that helps users prepare for the CQE and ASQ certification examinations. Covers fundamentals (basic probability concepts, statistics, quality improvement tools); statistical quality control (statistical process control, acceptance sampling, and design of experiments); product/service design and testing (metrology, inspection, and testing; reliability engineering); quality management (product, process, and materials control; quality management principles; quality costs; quality systems; human factors; quality auditing). The accompanying computerized testing program provides a library of examination questions similar to those that may be encountered on the ASQ and CQE examinations. Provides substantive feedback. For anyone interested in Quality Engineering, including those preparing for the CQE and ASQ certification examinations.
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BASIC PROBABILITY CONCEPTS
Fundamentals of Statistics
Quality Improvement Tools
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acceptance sampling analysis ANSI/ASQC ASQC Quality Press average calculated check sheet common cause variation components control charts control limits Control of Quality cost-of-quality decision defective units defined Deming determine developed Discuss effect employees ensure Equation evaluation example external failure costs factors flow chart fraction defective Gantt charts gauge House of Quality Ibid identified inspection levels LTPD Management material mean measure nonconforming normal distribution number of defects operating organization p-chart Pareto diagram percent performance population probability density function problem process capability quality audit quality costs quality engineer quality improvement quality planning Quality Progress quality system random variable range rejected reliability requirements result ri ri ri Roger's Take-Out Pizza sampling plan selected specific standard Statistical Process Control Statistical Quality Control subsystems supplier Taguchi team leader team members Theory tion traceability variance variation x-bar chart York