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63B Correlation Coefficients Between Actual Practice Scales
TWO REVIEW OF RELEVANT LITERATURE
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actual quality practice analysis business unit canonical correlation canonical correlation analysis canonical covariates Chapter company size LMS company type SM contextual variables corporate management support correlation matrix Crosby 14 dependent variables dimensions Discrepancy discussed divisional top management dummy variables eight quality practice external quality requirements factor analysis factors higher hypotheses ideal and actual ideal practice ideal quality practice impact important indicates internal consistency Job Enrichment Juran levels manager status TITLE managerial knowledge manufacturing and service manufacturing firms Marketplace Environment means statistically measurement items multivariate operational measures organization organizational past quality performance percent product complexity Product/Process Environment quality circles quality control quality data quality environment variables quality goals quality improvement quality management practice quality practice traits quality practice variables relationship reliability research model research questionnaire responses sample SCALEA8 senior corporate management service firms shows statistical process control support for quality univariate variables set zero defects