Analysing Competence: Tools and Techniques for Analysing Jobs, Roles and Functions
The focus of Shirley Fletcher's new book is on the relationships between the structure of work, the expectations of work, and human performance. Here is a compact toolkit, not just to aid analyses and definition of competence, but to plan for the actual and potential uses of the analysis results. It clearly demonstrates how to select the right tools for the intended purposes and shows how to plan an analysis that will meet given objectives. Techniques that the author has developed and used successfully are provided in a useful standard format, with a discussion of when and how to use them and the advantages and disadvantages of each.
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