Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise: Easyread Super Large 20pt Edition
The fundamental premise of Analysis for Improving Performance is that systematic and thorough organizational performance diagnosis and documentation of workplace expertise provide the true basis for improving performance at the organizational, process, team, and worker levels. This is a book about mastering performance improvement and the work, not mastering the worker.
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ANALYSIS The Key to Improving Performance 1 1 Linking Improvement Programs to Important Organizational Goals
Concepts for Diagnosing Performance
The Performance Diagnosis Process
Constructing a Performance Improvement Proposal 174 7 Documenting and Improving Work Processes
Data Collection Methods
Documenting Workplace Expertise
The Nature of Workplace Expertise
Documenting Job Descriptions
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Acme International analysis phase analyze assessment behavior cess Chaos theory Chapter core data collection methods decision makers determine diagnostician Documenting and Improving documenting workplace expertise economic employees example experience Figure focus forecasted formance gestalt psychology human resource identified improvement intervention improving performance improving work processes integrated flowchart interviews job description knowledge management levels of performance managers mance improvement ment mission/goals MMIS Nature versus Nurture nizational observation on-the-job operate options orga organization organizational diagnosis organizational performance outputs perfor performance diagnosis process performance goals performance improvement efforts performance improvement proposal performance issues performance levels performance measures performance needs performance value perspective process improvement profes professionals psychology questionnaire self-instructional package sextant shipper Shipping Department specific steps subsystems Swanson systems theory Systems thinking task inventory Taxonomy of Performance tion tram ride tram tours understanding units of performance workers zational