Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise: Easyread Edition

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ReadHowYouWant.com, Apr 1, 2009 - Business & Economics - 448 pages
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The fundamental premise of Analysis for Improving Performance is that systematic and thorough organizational performance diagnosis and documentation of workplace expertise provide the true basis for improving performance at the organizational, process, team, and worker levels. This is a book about mastering performance improvement and the work, not mastering the worker.
 

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Contents

Organizational Goals
2
Improvement
13
Case Study of Analysis for Performance
50
Concepts for Diagnosing Performance 66 5 The Performance Diagnosis Process
78
Constructing a Performance Improvement
110
Documenting and Improving Work Processes 128 8 Data Collection Methods
145
The Nature of Workplace Expertise
172
Documenting Job Descriptions
184
Documenting ProcessReferenced Tasks
212
Detailing Procedural Tasks
222
Detailing System Tasks
250
Detailing Knowledge Tasks
289
Performance
344
From Analysis to Performance Improvement 360 APPENDIX Master Copies of Diagnosis
373
References
391
About the Author
409

Developing Task Inventories
195

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