Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise

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Berrett-Koehler Publishers, 2007 - Business & Economics - 317 pages
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This revised and expanded version of Analysis for Improving Performance provides the tools for doing the crucial — yet often overlooked — upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step-by-step method allows program developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills, knowledge, and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. This second edition of Analysis for Improving Performance is extensively revised throughout and contains many updated case studies and expanded concepts. It also contains a new chapter on Documenting and Improving Work Process. In the end, the tools and resources provided within Analysis for Improving Performance will help make sure that workplace performance improvement efforts really work.
 

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Contents

II
1
IV
3
VI
11
VII
37
VIII
47
X
49
XI
57
XII
79
XXI
143
XXIII
155
XXV
163
XXVII
187
XXIX
217
XXXI
257
XXXIII
259
XXXV
269

XIII
93
XIV
107
XVI
123
XVIII
125
XIX
135
XXXVII
277
XXXVIII
295
XXXIX
305
XL
317
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About the author (2007)

Richard A. Swanson (Minnesota) is a professor at the University of Minnesota. His Research in Organizations won the Book-of-the-Year Award from the Academy of Human Resource Development.

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