Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise

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ReadHowYouWant.com, 2009 - Business & Economics - 504 pages
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The fundamental premise of Analysis for Improving Performance is that systematic and thorough organizational performance diagnosis and documentation of workplace expertise provide the true basis for improving performance at the organizational, process, team, and worker levels. This is a book about mastering performance improvement and the work, not mastering the worker.
 

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Contents

ANALYSIS The Key to Improving Performance 1 1 Linking Improvement Programs to Important Organizational Goals 2 2 Theoretical Foundation ...
76
The Nature of Workplace Expertise
196
Documenting Job Descriptions
210
Developing Task Inventories
223
Documenting ProcessReferenced Tasks
242
Detailing Procedural Tasks
253
Detailing System Tasks
284
Detailing Knowledge Tasks
328
Organizing and Prioritizing Analysis Work for Maximum Performance
387
From Analysis to Performance Improvement
406
Master Copies of Diagnosis and Documentation
421
References
439
About the Author
460
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