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Ratings of Job ActivitiesSituations
PDQ ResultsTelemarketing Representatives
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12 levels 12 personality levels ability Achievement Striving Agreeableness Ambition annual turnover rate Attentiveness to Details behaviors business necessity call center representative center representative position clients co-workers Computational Example Conscientiousness content validity Cooperative Work Tendency CORPORATE GOALS criterion-related customer service representatives Deliberateness describe Emotional Stability environment focus group meetings frequently Friendly Disposition gathered hires incumbents individual items Interest in Negotiation Items rated JCS Inventory job activities job analysis questionnaire job duties job frustration job performance job-related frustration Leadership Mean ratings personality dimensions personality requirements Position Description Questionnaire PPRF problems rated as common rated as essential rated as occasional rated as rare ratings of importance relative importance screening process service representative position situations sources of job sources of job-frustration sources of job-related specific structured job analysis successful performance Summary supervisors t-test results tasks Telemarketing Customer Service Tendency to Think tetrad Think Things turnover costs validation research validity evidence