Anytime Coaching: Unleashing Employee Performance

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Management Concepts Inc., 2009 - Business & Economics - 186 pages
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Transform your Workplace with Anytime Coaching

“Anytime Coaching is a well-organized, easy-to-read roadmap for managers and leaders who want to unlock the potential of their team members through coaching. Once you read it, you’ll use it again and again as an essential reference on your leadership bookshelf.” 
—Scott Eblin, author of The Next Level: What Insiders Know about Executive Success

Anytime Coaching: Unleashing Employee Performance is a hands-on guide to putting coaching skills to use at any time. Real-life stories, practical tips and techniques, and the Anytime Coaching model will equip managers (from first-time supervisors to senior executives) with tools they can use immediately to transform the way they work with employees and colleagues—unleashing their best thinking and developing their overall competence.

Adopting the Anytime Coaching approach will enable you to:

  • Understand the importance of both self-awareness and organizational awareness
  • View your employees and the work you do in fresh and positive ways
  • Become an extreme listener and ask insightful questions of your employees
  • Know how to respond once you have observed, inquired, and listened
  • Recognize how to share feedback and to realign when coaching conversations get off track

Whether you lead a temporary, cross-functional team on a short-term project or formally manage large groups of people on a daily basis, Anytime Coaching will help you improve performance and achieve results.

BONUS! Includes a CD-ROM offering additional tools, techniques, exercises, and other resources to help you become an effective anytime coach.

Table of Contents

It All Begins with You • The Practice of Observing • The Practice of Inquiring • The Practice of Listening • The Practice of Responding • Improving Day-to-Day Performance • Your Path to Becoming an Anytime Coach

 

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Contents

When Emotions Run Strong
89
Listening for the Story
90
Poor Me
91
They Did It
92
No Big Deal
93
I Have the Answer
94
I Will Fix It
95
Talking about the Story Itself
96

The Practice of Observing
23
The Powerful Practice of Observing
24
Observing Positive Qualities and Possibilities in Your Employees
26
Getting Started in Observing Positives
27
Seeing with New Eyes
28
Checklist of Positive Questions
29
The Positive Principle
31
Observing Nonverbal and Emotional Cues in Communication
33
Other Uses of Nonverbal Communication
35
The Concept of Congruence
37
SelfObservation
39
The Fast Results Gene
40
Taming the FRG
41
The Practice of Inquiring
47
The Power of Questions
49
Analyzing the Three Purposes of Questions
50
Understanding the Four Types of Questions
54
Matching the Purpose and Type of Questions
62
Considering the Receiver of Questions
63
Choosing the Right Time to Coach
65
Choosing the Right Place to Coach
66
Obstacles to Asking Coaching Questions
68
Putting It All Together
69
The Practice of Listening
71
The Practice of Listening
72
Preparing for Extreme Listening
74
Uncovering and Managing Your Listening Biases
75
Examining and Changing How You View Your Work Conversations
77
Checking Your Assumptions
82
Doing a Head Check
83
Focusing on the Person Speaking
86
Stepping Into a Neutral Zone
88
Listening for Good Stories Too
97
Listening for Your Own Story
99
The Practice of Responding
103
Creating Purposeful Conversations
104
Conversational Tools That Work
106
The Payoff for Responding Intentionally
121
Improving DaytoDay Performance
125
Micro Performance Improvements
126
Better Results
127
Holding the Focus on Performance
128
Paul Holds the Focus
130
Using The Circle of Results
131
Integrating the Four Coaching Practices
133
Inquiring
134
Responding
135
Refocusing the Coaching Conversation
136
Ray Refocuses His Coaching
138
Providing Feedback
139
Benefits of Feedback in Coaching
140
The Anytime Coaching Method of Giving Feedback
144
Putting All the Practices Together
147
The Journey of All Four Practices
149
Your Path to Becoming an Anytime Coach
151
A Way of Interacting Anytime
152
Next Steps
153
Improving Awareness of Self and Organization
155
Building Your Skills
162
Practicing the Skills
176
Principles of Anytime Coaching
181
Index
185
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About the author (2009)

Teresa Wedding Kloster is an executive coach and consultant in leadership development. Her company, T.W. Kloster & Associates, provides executive coaching services and delivers workshops on leadership, management, and coaching skills; emotional intelligence; critical thinking; and performance management.

Wendy Sherwin Swire is principal of Swire Solutions, a consulting firm that improves workplace performance through executive coaching, consulting, training, and conflict resolution services. Ms. Swire is an adjunct professor at the Johns Hopkins Carey Graduate School of Business. She is also a certified executive coach. 

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