Application Services Library: A Management Guide
The Stationery Office, Feb 27, 2004 - Business & Economics - 125 pages
Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure. This publication contains information on the ASL (the Application Services Library) framework, which is currently the only public domain application management standard in the world. This management guide introduces the basic concepts of ASL through realistic work scenarios based on a fictitious IT service provider, in order to demonstrate how it can help business organisations to adopt best practices designed to help reduce costs and improve service quality.
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What is ASL?
Getting started with ASL
Introduction to the ASL framework
Enhancement and Renovation
Applications Cycle Management
Organization Cycle Management
A2 ASL and other methods
A3 ASL Foundation
A5 The ASL framework
ACM processes activities agement agreements Application Management organization Application Management processes Application Services Library ASL Foundation ASL framework Availability Management best practices budget business processes calculation module Capacity Management cluster Configuration Management Connecting processes Continuity Management Control and Distribution Cost Management defined documentation DSDM Enhancement and Renovation ensure essential example external Fixed price focussed Functional Management Harvey help desk ICT organization ICT services identify Impact Analysis Implementation improve includes information system infrastructure introduced ISPL issues ITIL itSMF John Hollander maintenance and enhancement Maintenance processes Market Definition mation system ment Miriam modified operation Planning and Control problems process owner Product Management provision of information Quality Management Realization reliability Renovation processes responsible run the software Service Level Agreements Service Level Management services provided Software Control strategy Customer structure system development Technical Management tion Management user organization versions VGK’s customers workflow