Application Services Library: A Management Guide

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The Stationery Office, Feb 27, 2004 - Business & Economics - 125 pages
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Application management refers to the maintenance and enhancement of information systems, and accounts for a large proportion of IT expenditure. This publication contains information on the ASL (the Application Services Library) framework, which is currently the only public domain application management standard in the world. This management guide introduces the basic concepts of ASL through realistic work scenarios based on a fictitious IT service provider, in order to demonstrate how it can help business organisations to adopt best practices designed to help reduce costs and improve service quality.
 

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Contents

What is ASL?
9
Getting started with ASL
11
Introduction to the ASL framework
13
Maintenance
22
Enhancement and Renovation
45
Connecting Processes
65
Management processes
73
Applications Cycle Management
93
Organization Cycle Management
100
VGK
109
A2 ASL and other methods
115
A3 ASL Foundation
118
A4
123
A5 The ASL framework
125
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