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REVIEW OF THE LITERATURE
Applying Continuous Quality Improvement
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academic administrative ambiguous goal definitions applicable basic concepts characteristics of human collected data community colleges COMPATIBLE POTENTIAL PROBLEMATIC concepts of continuous continuous quality improvement course Customer Requirements/Customer Satisfaction data are collected data collected dean defined Definitions are Problematical department chair dependence upon donors determine developed enrollment faculty member for-profit sector FVTC graduates Hasenfeld 1983 higher education human service organizations indeterminate technology indices of effectiveness initiated input Institutional Research instructors interview schedule involved lack of reliable measures of effectiveness Meeting customer requirements needs organizational goals Panel Analysis panel of experts peer evaluations Philip Crosby planning policies and procedures potential fit prerequisite skill prevention and detection Prevention/Detection Problematical and Ambiguous programs provide feedback quality improvement concepts Quality philosophies reliable and valid result semester six distinctive characteristics staff-client relationships student evaluations SUMMARY SUNY teaching tenure three colleges Total Quality Management transfer colleges valid indices valid measures x Prevention/Detection York