Applied Conversation Analysis: Intervention and Change in Institutional Talk

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Charles Antaki
Palgrave Macmillan, Oct 4, 2011 - Education - 274 pages
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Each of us is highly skilled at designing our turns at talk, and meshing them with those of the people around us. Conversation Analysis (CA) is the study of just how that is done, and how the choreography of conversation brings off the business we conduct with each other.

Conversation Analysis is beginning to have a strong record not only of understanding interaction, but also of seeing how it might be changed. This volume collects together some of the most exciting developments in CA as it is applied to intervention programs in medical communication, speech therapy, mediation, welfare interviewing, surveying, telephone helplines, and other insitutional encounters. The contributors explain the difficulties and the benefits of applying CA in the real world, and with working with external agencies like government institutions, charities, and the medical establishment.
 

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Contents

1 Six Kinds of Applied Conversation Analysis
1
Encouraging Patients to Reveal Their Unmet Concerns
15
Using Conversation Analysis in Intervention Programmes for Aphasic Conversation
32
4 Improving Response Rates in Telephone Interviews
54
5 Improving Ethnic Monitoring on a Telephone Helpline
75
The Contributions and Limitations of Conversation Analysis
98
The ConversationAnalytic RolePlay Method
119
8 Should Mandatory Jobseeker Interviews be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations
140
9 Giving Feedback to Care Staff about Offering Choices to People with Intellectual Disabilities
161
The Discursive Action Method at Work
184
A Study of Who The User Is
207
12 A Psychoanalysts Reflection on Conversation Analysiss Contribution to His Own Therapeutic Talk
222
References
243
Author Index
265
Subject Index
270
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About the author (2011)

PAUL DREW, University of York, York, UK MARIA EGBERT, University of Southern Denmark, Sonderborg, Denmark W. M. FINLAY, Lancaster University, Lancaster, UK JEREMY FREESE, Northwestern University, Evanston, USA JOHN HERITAGE, University of California at los Angeles, USA ANNIE IRVINE, University of York, York, UK CELIA KITZINGER, University of York, York, UK JOYCE LAMERICHS, Vrije Universiteit, Amsterdam, the Netherlands DOUGLAS W. MAYNARD, University of Wisconsin, Madison, USA ANSSI PERAKYLA, Helsinki University, Helsinki, Finland JEFFREY D. ROBINSON, Portland State University, Oregon, USA ROY SAINSBURY, University of York, York, UK NORA CATE SCHAEFFER, University of Wisconsin, Madison, USA ELIZABETH STOKOE, Loughborough University, Loughborough, UK HEDWIG TE MOLDER, Wageningen University, Wageningen, The Netherlands MERRAN TOERIEN, University of York, York, UK CHRIS WALTON, Lancaster University, Lancaster, UK RAY WILKINSON, University of Manchester, Manchester, UK SUE WILKINSON, Loughborough University, Loughborough, UK