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Applying Quality Management in Health Care: A Process for Improvement
Diane L. Kelly
No preview available - 2003
Accreditation administrator analysis approach areas asked Balanced Scorecard behavior chapter check sheet clinical Companion Readings concepts context control charts Core Process costs decisions defined described designed effective employees evaluate example exercise Figure focus goals health services organizations Healthcare Criteria healthcare managers healthcare organizations healthcare quality healthcare system hospital identify implementation improvement effort indicators initiatives interventions JCAHO Joint Commission Journal Kelly laboratory manager's medical errors Medicare Medicine ment mental models National nurses Online information operating organization's organizational outcomes overall Pareto chart Patient Safety patient satisfaction percent Performance Excellence physicians policies practice problem Program purpose quality improvement quality management redesign requirements responsibility Review role Root Cause Analysis Shewhart cycle staff staffing stakeholders statistical process control step strategy systemic structure systems thinking team members tion U.S. Census Bureau understanding unit vision Worksheet