Artful Leadership: Managing Stakeholder Problems in Nonprofit Arts Organizations

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Indiana University Press, 1996 - Business & Economics - 116 pages
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Interviews with managers of twenty-four nonprofit arts organizations yielded information on three types of problems. In problems of organizational legitimacy, the stakeholder's values or norms are in conflict with the organization's activities; for example, audience members are upset that a theater's performance includes nudity. In stakeholder legitimacy problems, the organization's values or norms are in conflict with stakeholders' activities, as in the case of a theater concerned that a volunteer is misusing theater funds. In efficiency problems, organizational and stakeholder activities are interdependent and incompatible, without any violation of the values or norms of either party, as when a theater is competing with other theaters for a funder's limited monies. Along with detailed discussions of these problems, the author offers practical advice on responding to complaints.
 

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Contents

Managing Relationships with Stakeholders
1
Liretature Relared to Stakeholder Management by Nonprofit
20
Predicting Responses to Problems with Stakeholders
27
Finding Patrerns in the Management of Problems
41
Exploring Challenges Associared with Stakeholder Groups
63
Artful Leadership
75
APPENDIX
87
APPENDIX B
99
INDEX
109
Copyright

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About the author (1996)

MARY TSCHIRHART is Assistant Professor in the School of Public and Environmental Affairs at Indiana University.

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