Asian Dimensions of Services Marketing

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International Business Press, Mar 27, 2002 - Business & Economics - 117 pages
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Explore current trends in the Asian service industry!

Asian Dimensions of Services Marketing takes you on a journey through the service industries of Asia. Due to the extraordinary amount of growth in Asian service industries over the past few decades, this sector is expanding greatly in many Asian countries. These changes have had many effects on countries such as China, Korea, Singapore, and Thailand, mostly at the expense of agriculture and manufacturing. This book examines these effects, and establishes ways to achieve success in services marketing.

This educational book provides an enlightening look at topics such as:
  • the influence of reference groups in the service industry of Singapore
  • the moderating effect of switching costs on the relationship between service performance and customer satisfaction in the Thai cultural and business setting
  • how multinational professional service firms in South Korea have achieved success
  • the emotional impact of store atmosphere on Chinese customers in a leisure service setting
  • the rapid development of services in Asia, and how to effectively market intangibles to various kinds of consumers

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Contents

Switching Costs as a Moderator of Service Satisfaction
1
Perceptions of Factors Driving Success for Multinational
23
Reference Group Influence and Perceived Risk in Services
43
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