Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction

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St. Martin's Press, Nov 2, 2001 - Business & Economics - 224 pages
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It's the simplest technique imaginable, and it can save you hours of your time, hundreds of headaches, and thousands of dollars.

Barbara Rollin has saved a small fortune by using a technique that is so simple, so easy, that anyone can do it. By using the power of "Asking," Barbara Rollin has gotten refunds, discounts, deals, lower prices, and customer satisfaction beyond her wildest dreams. In Ask! you will learn her strategies to:

-Get credit card companies to lower your interest rates
-Make stores pay for your time when deliveries are late
-Get hotels to lower their room rates upon check-in
-Receive refunds for disappointing merchandise-even years later
-Learn to ask for and get better medical care
-Stop accepting anything less than a totally satisfying restaurant meal
-Return anything to a store-even if they have a "no returns" policy
-And much more!

Barbara Rollin has learned in her years of steadily more audacious "Asking" that companies will comply-usually with a smile. Everyone has the power to "Ask" for satisfaction, without whining or complaining. The stories and anecdotes in Ask! will demonstrate that power to you, so that you can begin getting more than you ever dreamed possible through these simple techniques.

 

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Contents

The Revolutionary New Guide for Getting Total Customer Satisfaction 1 IF YOU DONT ASK THE ANSWER IS ALWAYS NO
1
The Revolutionary New Guide for Getting Total Customer Satisfaction 2 ASKINGTHE HOWS AND WHYS
10
The Revolutionary New Guide for Getting Total Customer Satisfaction 3 FINDING HELP WITHIN THE SYSTEM
17
The Revolutionary New Guide for Getting Total Customer Satisfaction 4 STARTING OUT EASY
36
The Revolutionary New Guide for Getting Total Customer Satisfaction 5 GETTING OVER YOUR SHAME OF RETURNS OR MANY HAPPY RET...
54
The Revolutionary New Guide for Getting Total Customer Satisfaction 6 RETURNING SERVICES
79
The Revolutionary New Guide for Getting Total Customer Satisfaction 7 ASKING SERVICE PEOPLE FOR HELP
101
The Revolutionary New Guide for Getting Total Customer Satisfaction 8 FINDING OPPORTUNITIES FOR ASKING IN UNEXPECTED PLACES
124
The Revolutionary New Guide for Getting Total Customer Satisfaction 10 GETTING COMPENSATION FROM COMPANIES
142
The Revolutionary New Guide for Getting Total Customer Satisfaction 11 ASKING TO BE TREATED FAIRLY
163
The Revolutionary New Guide for Getting Total Customer Satisfaction 12 ASKING FOR THE INFORMATION YOU NEED
185
The Revolutionary New Guide for Getting Total Customer Satisfaction 13 DOING GRADUATE WORK
195
The Revolutionary New Guide for Getting Total Customer Satisfaction 14 NAVIGATING YOUR WAY TO GOOD HEALTH CARE
220
The Revolutionary New Guide for Getting Total Customer Satisfaction 15 CONCLUSION
229
The Revolutionary New Guide for Getting Total Customer Satisfaction 16 APPENDICES
231
The Revolutionary New Guide for Getting Total Customer Satisfaction NOTES
237

The Revolutionary New Guide for Getting Total Customer Satisfaction 9 ASKING FOR WARRANTEES TO WORK
133

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About the author (2001)

Barbara Rollin has been involved in consumer activism on a personal and professional level. She was a caseworker for the Maryland Consumer Protection Agency, served on the Consumer Advisory Board of Giant Foods, and was a real estate agent for fifteen years. She lives in San Diego, California.

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