Asserting Yourself At Work

Front Cover
AMACOM Div American Mgmt Assn, 2010 - Business & Economics - 228 pages
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Contents

1 AssertivenessWhat It Is and Why It Matters
1
2 Progress Begins with SelfAwareness
11
3 Building Your Assertiveness
31
4 Assertive Nonverbal Communication
59
5 Assertiveness Opportunities at Work
87
6 Addressing the Needs and Interests of Others
103
7 Identifying and Maintaining Assertive Boundaries at Work
139
8 Assertiveness and Dealing with Difficult People
157
Your Assertiveness Checksheet
181
Bibliography
183
Recommended Resources
187
Web Sites
189
Glossary
191
PostTest
195
Index
201
Copyright

9 From Assertiveness to Influence
169

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