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CIPD Publishing, 1998 - Assertiveness - 72 pages
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Assertiveness will help you feel naturally confident, enjoy the respect of the others and easily establish productive working relationships, even with awkward people. This book examines understanding why you behave as you do, and when that behaviour is counter-productive, knowing what to do about it.

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why we behave the way we
how to behave assertively 4
your implementation plan 63

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