Assessing Business Excellence: A Guide to Business Excellence and Self-assessment
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.
For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples
* Includes practical case examples
* Provides an explanation of the major excellence business models and frameworks from around the world * A regularly updated web site accompanies the text
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achieved action plan analysis areas for improvement assessment process assessment team assessors award criteria award frameworks award process award winners balanced scorecard Baldrige Award benchmarking benefits British Standards Institution Business results chapter Common Assessment Framework communication companies consensus continuous improvement criterion customer satisfaction Deming Prize deployment ECforBE effectiveness EFQM Excellence Model employees enabler ensure European Quality Award evaluation evidence examination excellence framework external facilitator feedback report Figure healthcare criteria Human resource identified implementation improvement activities internal involvement leaders Leadership learning levels ment needs NIST objectives operational organization organizational performance overall partnerships policy and strategy practice Process management products and services programme public sector quality management system relationships requirements responsibility score self-assessment process site-visit Six Sigma staff stakeholders standard sub-criterion submission document suppliers Table Taiwan targets tion total quality total quality management trends world-class