Assessing Information Needs: Managing Transformative Library Services

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ABC-CLIO, 2010 - Language Arts & Disciplines - 212 pages
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Knowing a community enables library and information professionals to prioritize the community's information needs and design appropriate services for them. "Assessing Information Needs: Managing Transformative Library Services" was written to provide the rationale for community analysis, a model for gathering community data, and a process for analyzing data and applying it to the management of an information agency.

The book explains why information professionals "should" customize services, as well as the "how to" of collecting data. A model for gathering community information is described, applied, and demonstrated through a case study. The book then shows how such information is interpreted and used to plan information services that are transformative for individuals and groups in the case-study community, providing lessons that readers can use with their own institutions. Rooted in a philosophy of customer service, the method presented here is perfect for public, school, academic, and special libraries or other types of information agencies.

 

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Contents

1 Introduction
1
2 Libraries in SocietyPast and Present
7
3 Knowledge Systems in Society
21
4 The Theoretical Framework for Community Analysis
39
5 Gathering Data for DecisionMaking
57
6 The Information Needs of Individuals
75
7 Studying the Information Needs of Groups
85
8 Studying the Information Needs of Agencies
95
12 Planning Information Services
163
13 Issues in Implementation
181
Educational Attainment for the Six Communities
189
Brighton Businesses by Category
190
Brightons History
191
Case Study Chronology
193
Case Study Survey Questions
195
Selected Bibliography
197

9 Lifestyles
105
10 Implementing a Community Analysis
121
11 Extrapolating Meaning from Community Analysis Data
137
Index
201
About the Authors
211
Copyright

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About the author (2010)

Robert J. Grover, PhD, is retired associate vice president for academic affairs at Emporia State University, Emporia, KS, and former dean and professor in the School of Library and Information Management. His PhD in library and information science is from Indiana University. Dr. Grover coedited The Handy 5: Planning and Assessing Integrated Information Skills Instruction and coauthored Introduction to the Library and Information Professions. His awards include Association for Library and Information Science Education Outstanding Teaching award, the American Library Association Beta Phi Mu International Library and Information Science Honorary Society, Pi Lambda Theta Education Honorary Society, Phi Kappa Phi, and Phi Eta Sigma.
Roger C. Greer, PhD, is dean emeritus of the School of Library and Information Management, University of Southern California, Los Angeles, CA, and professor emeritus at Emporia State University, Emporia, KS. He is former dean and professor at Syracuse University. His PhD in library and information science was earned at Rutgers University. Dr. Greer recently coauthored Introduction to the Library and Information Professions with Robert Grover and Susan Fowler. He has conducted more than 120 workshops on community analysis. Among his awards are Rutgers University School of Communication, Information, and Library Science Alumnus of the Year Award, 1987 and Emporia State University Roe R. Cross Distinguished Professor Award.
John Agada, PhD, is director of the Department of Library, Information, and Media Studies (LIMS), Chicago State University, Chicago, IL. Previously, he was on the faculties at Ahmadu Bello University, Nigeria, University of Wisconsin-Milwaukee, and Emporia State University. He earned his BLS and MEd from Ahmadu Bello University and his PhD from the University of Pittsburgh. Dr. Agada's research has focused on psychology of information use and attributes of library and information professionals. An accomplished scholar with numerous publications to his credit, Dr. Agada has also designed and managed several grant-funded projects on community analysis and information services design for under-served populations and the education of minority and international LIS professionals. A frequent visitor to Africa, where he consults for several LIS institutions and organizations, Dr. Agada resides in Chicago with his family.

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