Assessing Organizational Performance in Higher Education
The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that “one-size-fits-all” does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Assessment Methods and Terminology
5 other sections not shown
Other editions - View all
Academic Department academic organizations accreditation achievement administrative organizations areas of organizational assessment findings assessment program assessment user groups Assessors measure Chapter Chemistry Department clarify column committees costs critical success factors Customer and Stakeholder customer satisfaction cycle databases decisions departmental employees end users evaluate Examples of Performance Exhibit external assessment users external customers external system elements faculty and staff financial durability formance graduate guiding principles help assessors identify higher education important improve Information Services innovation inputs institution intended outcomes internal and external key work processes labs leadership system measure quality ment mission NCAA Number organization's organizational culture organizational performance Organizational Structure percent percentage of total performance indicators productivity Quality of Leadership quality of services quality of worklife reference points requirements senior leaders serve sessment Sink and Tuttle stakeholder satisfaction strategic goals systems thinking teaching tegic tion Unit of Analysis unit's upstream systems vision statement Worksheet