At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers

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Dow Jones-Irwin, 1988 - Business & Economics - 241 pages
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Albrecht offers specific guidelines for implementing a new leadership style that puts those who serve the customer at the top of the pyramid and makes their needs and problems the focus of management attention.

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Contents

The Service Revolution
1
Service Management
20
Common Blunders in Launching Service Programs
48
Copyright

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About the author (1988)

Karl Albrecht is a world-renowned thinker, speaker, and author on organizational and individual effectiveness. He is chairman of Karl Albrecht International and has provided consulting services and seminars in Europe, Asia, South America, the Middle East, and Australia, as well as throughout the U.S. His many books include: Service America! (coauthored with Ron Zemke), The Only Thing That Matters, and The Northbound Train. He lives in San Diego, California.

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