At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

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Wiley, Sep 18, 1998 - Business & Economics - 288 pages
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Customer service woes that'll make you laugh out loud -and cringe in fear

Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up side-the book features companies which are the best at meeting customers' needs and giving hassle-free help (rather than a lot of lip).

"Hal Becker has done it again. . . . a light-hearted approach to a serious issue facing all businesses today . . . how to serve and keep customers."-Ray Gross, Senior Vice President, ADT Security Services

"Hal Becker's new book is a classic about customer service. It has given me a lot to think about and a new motivation to always satisfy the customer."-Pat Williams, General Manager, Orlando Magic

"This is a great book for anyone whose livelihood depends on serving consumers or customers. Those who manage service environments would do well to require their employees to read these instructive stories. It's a fun way to do important training."-Joel Hyatt, Founder, Hyatt Legal Services

"Hal Becker's creative 'what should be done' approach makes the anecdotal stories a unique training book on customer service, one that is entertaining and educational."-Peter T. Gaugn, President & CEO, PIP Printing

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Contents

Getting Here and There
11
Discount Heaven and Hell
33
Gizmos and Glitches
47
Copyright

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About the author (1998)

HAL BECKER is a nationally known public speaker who is an expert in the field of sales and customer service. He is the author of Can I Have Five Minutes of Your Time?

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