Attitudes In and Around Organizations
How do the attitudes people bring with them to the workplacełattitudinal baggagełaffect thoughts, feelings, and actions in organizations? How are the attitudes of those outside an organization (stockholders, customers, suppliers, government officials, and the public-at-large) affected by the organization? Attitudes In and Around Organizations provides a concise summary of what we know about attitudes and suggests what we might discover by adopting novel means, both conceptual and methodological, for studying attitudes in and around organizations. Arthur P. Brief provides an overview of the job satisfaction literature, including a redefinition of job satisfaction. In addition, he examines the various means by which attitudes have been measured, attitude formation and change, and the resistance of attitudes to change efforts. Groups whose attitudes are organizationally relevant (customers, for example) are examined in order to illustrate how organizations affect the attitudes of people beyond their boundaries and to determine how organizations can influence salient attitudes in their environments. The concluding chapter offers the reader a view of the future and suggests ideas for future research. Students, researchers, consultants, and organizational decision makers will find this a relevant, engaging, and thought-provoking resource.
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Academy of Management affective tone Ajzen Applied Psychology approach attitude change attitude formation attitude object attributes Blacks Brief Cacioppo chapter cognitive component component of job conceptual consistent contextual performance customer satisfaction discrimination dispositional emotional emotional contagion empirical employees evaluative evidence example Experimental Social Psychology facets Fazio feelings Fishbein function Gaertner George Hillsdale Hulin Illusory correlations indicate individual influence Isen job attitudes job characteristics model job satisfaction Journal of Applied Journal of Personality Katz Lawrence Erlbaum level of analysis marketing measures modern racism motivation Motowidlo negative affect organizational behavior organizational citizenship behaviors organizational commitment organizational literature organizational sciences organizational scientists organizations perceptions Personality and Social persuasion Petty positive affective component positive mood potential predict prejudice processes psychological contract questions response Review role Schneider self-perception theory Shoney's Social Psychology Staw stereotypes study of job task performance theory tion turnover understanding values variable workers York Zanna