Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, Maintainability, Serviceability, Resilience and Security - Ready to use bringing Theory into Action

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Lightning Source, 2008 - Business & Economics - 116 pages
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Improve infrastructure availability and take care of Advanced availability solutions - Monitoring, autonomic, virtualisation, provisioning, workload & system automation with this book.

IT Managers are finding it increasingly difficult to meet exacting service-level agreements (SLAs) due to the challenges associated with maintaining a highly available infrastructure. As organisations grow-either organically or through mergers and acquisitions-their IT infrastructures become more complex and stubbornly siloed. The redundant hardware, software and personnel associated with this newly blended infrastructure escalate IT management costs. Businesses require immediate and constant access to their information systems - 90% availability per year would result in a staggering 37 days of downtime.

Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations.

The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Workbook provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization.

Contents include Availability Management Objectives and Goal templates, Capacity Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Availability Management is performed in your environment. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.

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