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Actions That Show airline appliances AUTOMATED TELEPHONE Back-To-Basics Selling best sales BUILD SOLID CUSTOMER BUILT-IN WARRANTY buyers buying changes client competition Complaints and objections computerized answering system consumer create current customers customer input CUSTOMER WILL BEAR CUSTOMER'S MIND customers need customers talk delivery EASY AND FUN educated Effective Listening Institute EMBARRASSING CONFRONTATIONS employees focus group free appetizers GREATEST SINGLE TEMPTATION important insure Kevin key customer key decision-makers knowledge and technical lems likability lost business lost sale lower prices loyalty market conditions Monitor Murphy never out-of-sight guarantee Peaks in service performance potential customers prob product knowledge PURCHASES EASY remember retail giant sales representatives salespeople salesperson Satisfied customers satisfy the customer send mixed signals ship shipment Show Customers SMALL COMPANY'S ATTITUDE SOLID CUSTOMER RELATIONSHIPS supplier Telecommun tion tomer service track voice boxes ware product What's windshield workers