The fast track route to understanding and implementing the balanced scorecard in your business.
It covers the key aspects of the balanced scorecard, from using it to develop the company's strategy and relating it to existing control systems to setting goals and monitoring progress.
It gives examples and lessons from some of the worlds most successful businesses, including Ricoh, Xerox and Ericsson Enterprise and ideas from the smartest thinkers including Robert S. Kaplan and David P. Norton.
It includes and glossary of key concepts and a comprehensive resources guide.
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Introduction to the Balanced Scorecard
What is a Balanced Scorecard?
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achieve action plans balanced score balanced scorecard concept balanced scorecard process balanced scorecard project budgets business activities business logic business model business unit cards cause and effect Chapter corporate critical success factors customer perspective customer satisfaction describing discussion drivers and outcomes Economic value added effect relationships EFQM employees Ericsson Enterprise example financial perspective focus format four perspectives function global goals human resources idea impact implementation important improved intangible assets intellectual capital internal processes intranet introduced scorecards KappAhl key performance indicators learning and growth long-term ment metrics monitoring non-financial measures non-profit making organizations number of measures OLAP orga organization's Oriflame overall performance drivers performance management performance measurement profit project group reporting Ricoh rolling forecasts scorecard software scorecards provide solutions strategic aims strategic management strategy maps Takeo Yoshikawa targets tool top management top-level scorecard vision Xerox