Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any and all of these organization types. Additionally, it will benefit organizations at any stage of Balanced Scorecard development. Regardless of whether you are just contemplating a Balanced Scorecard, require assistance in linking their current Scorecard to management processes, or need a review of their past measurement efforts, Balanced Scorecard Step by Step provides detailed advice and proven solutions.
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PART TWO STEPBYSTEP DEVELOPMENT OF THE BALANCED SCORECARD
PART THREE EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATIONS MANAGEMENT SYSTEM
PART FOUR SUSTAINING BALANCED SCORECARD SUCCESS
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achieve alignment anced Scorecard Balanced Scorecard project budgeting process business unit cascading cause-and-effect linkages challenge Chapter communication cost create critical customer loyalty customer value proposition discussed drive economic value added effective efforts Employee Learning ensure executive team Exhibit financial measures focus four perspectives goals Growth perspective Harvard Business Harvard Business Review Harvard Business School high-level improved initiatives innovation intangible assets Internal Process lagging indicators leading indicators Learning and Growth link budgets management system measurement system meeting ment metrics mission not-for-profit Nova Scotia Power objectives and measures ofyour organization organization’s organizational overall percent performance management performance measures public-sector relationships reporting rewards Scorecard development Scorecard measures Scorecard results Scorecard software Scorecard system senior management share solutions specific story strategic management strategy map success tegic tion tive today’s tool users value proposition vision statement
Page 2 - I often say that when you can measure what you are speaking about and express it in numbers you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind...